Terms of service.

1. Who these terms are between.

These terms of service (the "Terms") are an agreement between Stomwerk AB, org number 559591-8755, registered in Stockholm, Sweden ("Stomwerk", "we", "us") and you, the customer. The customer is the company or organisation you represent when you create a workspace or subscribe - or you personally, if you subscribe as an individual. If you accept these Terms on behalf of an organisation, you confirm that you are authorised to bind it.

The agreement between us consists of: your order (the plan you select at checkout), these Terms, the Acceptable Use Policy, and - where we process personal data on your behalf - the Data Processing Agreement ("DPA"). The Privacy Policy explains how we handle personal data and is provided for information. If documents conflict, they apply in this order: the order, the DPA, these Terms, the Acceptable Use Policy.

You accept these Terms by ticking the acceptance box at signup, by confirming them at checkout, or by using the services after they take effect - whichever happens first.

2. A few definitions.

• Services - the stomwerk platform at app.stomwerk.com and platform.stomwerk.com, its satellite apps (including stomwerk content at engine.stomwerk.com and the projekt apps), and the related APIs and support we provide.
• Workspace - the tenant you create for your organisation, including its members and settings.
• Plan - the subscription tier, apps and add-ons you purchase, as described at the point of purchase.
• Customer Content - everything you or your workspace members submit to the services: text, briefs, brand assets, logos, imagery, guideline documents, project records, uploads and connected-account content.
• Output - content generated by the services' AI features in response to your inputs, such as drafts, copy, images, documents and derived variants.

3. The service and your licence.

The services are provided on subscription. For the term of your subscription and subject to these Terms, we grant you a non-exclusive, non-transferable, non-sublicensable right for you and your workspace members to access and use the services for your internal business purposes - or, if you are an individual customer, for your own purposes - within the limits of your plan (seats, apps, quotas, storage and AI allowance).

The services are paid products. Creating an account is free, but the working features - including all AI generation - require an active paid plan. An account without a subscription can sign in, view plans and export or delete its data, and nothing more is promised for it.

We improve the services continuously. We may add, change or remove features - to improve and develop the services, to maintain security or technical integrity, for operational reasons, or to comply with the law - provided that during a paid term we do not materially reduce the core functionality of what you purchased. If you are a consumer and a change beyond what is needed to keep the services in conformity negatively impacts your access to or use of them, we will notify you clearly in advance and you may terminate the contract free of charge within 30 days of the change (or of the notice, if that is later), with a pro-rata refund of prepaid fees. If we ever discontinue a service you have paid for, we will give you at least two months' notice and refund any prepaid fees for the period after it ends.

4. Accounts and security.

• You must provide accurate account and billing information and keep it current - including your VAT number, if you have one.
• You are responsible for keeping credentials confidential and for everything done in your workspace by its members. Tell us promptly at [email protected] if you suspect unauthorised access.
• You must be at least 18 and able to enter a binding contract.

5. AI features and Output.

The services include AI features that generate content. They are powered by third-party AI models (currently the Anthropic Claude API); your inputs are processed as described in the Privacy Policy and the DPA. Neither your Customer Content nor your Output is used to train AI models.

• You own your Output. As between you and Stomwerk, you own the Output generated from your inputs, and we assign to you whatever right, title and interest we may hold in it. We claim no ownership of your Output and do not reuse it for other customers.
• No exclusivity. AI models can produce similar or identical output for different customers from similar inputs. We cannot promise that Output is unique to you, and no clause of these Terms transfers ownership of anything that cannot be owned.
• You must review Output before you use it. Output is a draft until a human has reviewed it. It can be inaccurate, incomplete, out of date, or similar to existing third-party material. You are responsible for reviewing, editing and approving Output before relying on it or publishing it.
• No warranty of accuracy, originality or non-infringement. We do not warrant that Output is correct, original, fit for a particular purpose, or free of third-party rights. Your use and publication of Output is at your own responsibility, including compliance with advertising, sector and AI-transparency rules that apply to you.
• AI transparency. The services label AI-generated drafts. Where the law - including Article 50 of the EU AI Act - requires AI-generated content to be disclosed or marked, you must not remove or defeat the required disclosure.
• AI allowance. Plans include a monthly AI allowance. When it is used up, generation pauses until the next period or an upgrade - existing content, exports and manual editing keep working. AI features can also be switched off per workspace; manual paths remain.

6. Acceptable use.

Use of the services is subject to the Acceptable Use Policy, which forms part of these Terms. In short: no unlawful, infringing, deceptive or abusive content or conduct; no attempts to bypass quotas, rate limits, the AI allowance or security controls; no reselling of the services or Output-generation as a service; and no scraping or bulk-automated access outside the documented features. The full policy is the operative text.

7. Your content.

You keep everything you bring. You retain all rights in your Customer Content; we take only the licence we need to run the services: to host, store, process, transmit, display and back up Customer Content, and to pass it to the subprocessors listed at stomwerk.com/subprocessors - including the AI provider when you invoke an AI feature - solely to provide and support the services.

You are responsible for your Customer Content: that you have the rights to it, that it is lawful, and that your use of it in the services does not infringe anyone's rights. Where Customer Content includes personal data, the DPA applies.

8. Fees, billing and taxes.

• What you pay. The fees for your plan and any add-ons (for example storage packs or metered AI overage, where you enable it) are shown at the point of purchase and billed in advance for each billing period, monthly or annual.
• How payment works. Payments are processed by Stripe, our payment processor. Your card details go directly to Stripe and never touch our systems. Invoices and receipts come from Stripe on our behalf.
• VAT and taxes. For business customers, prices are stated exclusive of VAT and similar taxes unless marked otherwise, and VAT is added at checkout where required; business customers in the EU outside Sweden with a valid VAT number may account for VAT under the reverse-charge mechanism - enter your VAT number at checkout. If you are a consumer, the price presented to you at the point of purchase includes VAT, and that total is what you pay. You are responsible for the accuracy of your tax and billing information.
• Late or failed payment. If a renewal payment fails, Stripe retries it. If it remains unpaid after notice, we may suspend the paid features or downgrade the workspace until payment is made. Your data stays intact and exportable throughout.
• Price changes. We may change prices with at least 30 days' notice before your next renewal. The new price applies from that renewal; if you do not accept it, cancel before the renewal date.

9. Term, renewal, cancellation and refunds.

• Renewal. Subscriptions renew automatically at the end of each billing period until cancelled. If you are a consumer on a plan with a fixed term longer than one month (for example an annual plan), we send you a written reminder that the subscription will renew, and how to cancel it, in good time before each renewal - as Swedish law on automatic contract renewal requires.
• Cancelling. You can cancel at any time from Plans & billing in the platform. Cancellation takes effect at the end of the current billing period - and in any event no later than two months after you give notice, whichever is earlier. You keep access until then.
• Refunds. Except where these Terms or mandatory law say otherwise (see clause 10 for consumers and clause 3 for discontinued services), fees for a started billing period are not refunded. Where mandatory law - including the EU Data Act - gives you a termination right during a fixed term, we refund prepaid fees for the period after termination takes effect, pro rata.
• Termination for cause. Either party may terminate if the other materially breaches the agreement and does not cure the breach within 14 days of written notice. Clause 16 covers suspension for serious misuse.

10. If you are a consumer.

This clause applies if you subscribe as an individual for purposes outside your trade, business, craft or profession. Nothing in these Terms limits the rights you have under mandatory consumer law, including the Swedish Distance Contracts Act and the consumer protections of the country where you live.

• Pre-contract information. The main characteristics of the services, our identity and contact details, the total price including taxes, the duration and renewal of the subscription, and the conditions for withdrawal are set out in these Terms and at the point of purchase.
• 14-day right of withdrawal. You may withdraw from the contract within 14 days of concluding it, without giving a reason. To withdraw, send an unequivocal statement to [email protected] - a dated email saying you withdraw is enough. You may also use the model withdrawal form below, but you do not have to.
• The service starts immediately. By subscribing, you expressly request that we begin providing the service during the withdrawal period. If you then withdraw within the 14 days, you owe a proportionate amount for what was provided up to the moment you told us - the elapsed share of your billing period plus any metered usage you consumed - and we refund the rest within 14 days, using the same means of payment you used.
• When the right is lost. If the service is fully performed within the withdrawal period - relevant only for one-off deliverables, not a running subscription - the right of withdrawal lapses once performance is complete, where you expressly consented to immediate performance and acknowledged losing the right.
• Conformity. You have statutory remedies under EU and Swedish rules on digital content and digital services (Directive (EU) 2019/770 as implemented in Swedish law) if the service does not conform to the contract: to have it brought into conformity, a proportionate price reduction, or termination. These remedies are unaffected by anything else in these Terms.
• Complaints. Write to us first at [email protected] - most things are fixable quickly. Consumers resident in Sweden can also turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se); consumers elsewhere in the EU can use the dispute-resolution bodies of their country of residence.

Model withdrawal form (Annex I(B) of Directive 2011/83/EU). Complete and return this only if you wish to withdraw from the contract:

11. Switching, export and exit.

You can leave with your data, whenever you like. In line with the EU Data Act (Regulation (EU) 2023/2854):

• Export any time. You can export your account and workspace data yourself from Settings, Data & privacy in the platform - a structured, commonly used, machine-readable archive (JSON, with attachments) suitable for import elsewhere. Export is free of charge. It covers all categories of data and digital assets the services hold for you: your account details, your workspace records and settings across every app, your uploaded files and generated media, and your audit trail - enumerated in the manifest the export itself produces.
• No switching charges. We charge nothing for switching to another provider or for taking your data out.
• Notice never exceeds two months. Cancellation takes effect at the end of the current billing period, and never later than two months after notice (clause 9).
• After exit. Your account and its export remain available for at least 30 days after your subscription or contract ends - in practice, until you delete the workspace. When you delete it, deletion is completed within 30 days, subject to backup rotation and legal retention duties, as set out in the DPA.
• Assistance. We will provide reasonable assistance with a switch where the self-serve export is not enough.

12. Intellectual property.

We and our licensors own the services: the software, the platform, the designs, the documentation and the stomwerk brand. You get the licence in clause 3 and nothing else by implication. You may not copy, modify, reverse engineer or create derivative works of the services except where the law allows it despite this clause. If you send us feedback or suggestions, we may use them without restriction or obligation - you keep no rights in improvements we build from them.

13. Privacy and data protection.

How we handle personal data as a controller - your account, billing and site data - is described in the Privacy Policy. Where you put personal data into your workspace (for example people data inside brand assets and documents, or worker data in Work Permit Intelligence), you are the controller and we process it on your behalf under the Data Processing Agreement, which forms part of these Terms for that processing. Our subprocessors, with locations and transfer mechanisms, are published at stomwerk.com/subprocessors.

14. Warranties and disclaimers.

We provide the services with reasonable skill and care, and we work to keep them available, secure and backed up. Beyond that, and to the extent permitted by law, the services are provided "as is" and "as available": we do not warrant that they will be uninterrupted or error-free, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Clause 5 states the position for Output. For consumers, the statutory conformity rights in clause 10 always prevail over this clause.

15. Limitation of liability.

To the extent permitted by law:

• Neither party is liable for indirect or consequential loss - including lost profits, lost revenue, lost goodwill or loss of anticipated savings - arising from the agreement.
• Each party's total aggregate liability under the agreement is capped at the fees you paid or owe for the services in the 12 months before the event giving rise to the claim.
• Nothing limits or excludes liability for wilful misconduct or gross negligence, for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited under applicable law - including a consumer's mandatory statutory rights. Your payment obligations are not limited by this clause.

16. Suspension and misuse.

We may suspend or restrict access to a workspace, with notice where practicable, where that is proportionate and necessary: for a serious or repeated breach of the Acceptable Use Policy, to contain a security incident, because the law requires it, or for continued non-payment after notice. We restore access once the cause is resolved. Business customers will defend and compensate us against third-party claims arising from their Customer Content or their unlawful use of the services; this does not apply to consumers.

17. Changes to these terms.

We may update these Terms as the services and the law evolve. For material changes we give at least 30 days' notice by email to the workspace owner or in the app before the change takes effect. If you do not accept a material change, you may terminate the agreement before the change takes effect and we refund any prepaid fees for the period after your termination. Using the services after the effective date means the updated Terms apply. Each version carries its date; earlier versions are available on request.

18. Governing law and disputes.

These Terms are governed by the laws of Sweden, excluding its conflict-of-law rules; the UN Convention on Contracts for the International Sale of Goods does not apply. For business customers, disputes are settled by the Swedish courts, with the Stockholm District Court as first instance. If you are a consumer, this clause does not deprive you of the protection of the mandatory rules, or the jurisdiction of the courts, of the country where you live.

19. The general clauses.

• Entire agreement. The documents in clause 1 are the whole agreement between us about the services and replace prior discussions.
• Assignment. We may assign the agreement to an affiliate or in connection with a merger or sale; you may assign with our consent, not unreasonably withheld.
• Severability and waiver. If a clause is held invalid, the rest stands. Not enforcing a clause is not a waiver of it.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control; payment obligations for services already provided remain.
• Notices. We send notices to the workspace owner's email address; you send notices to [email protected].
• Language. The agreement is concluded in English and the English text governs.

20. Who to write.

Stomwerk AB, org number 559591-8755, Stockholm, Sweden.
Anything contractual or support-related: [email protected]. Anything about personal data: [email protected].

These Terms are version 6 July 2026. They are a draft pending review by qualified counsel and take effect for a customer when accepted at signup or checkout after publication.