Frequently asked questions.
Straight answers about Stomwerk - the company, and how we handle security, your data and AI.
About the company.
Who Stomwerk is and what it builds.
What is Stomwerk?
Stomwerk is a software company in Stockholm, Sweden. It builds the structure beneath successful work as software: governance and workflow software for organisations whose work depends on getting the process right, hosted in the EU.
What does the name "Stomwerk" mean?
It comes from the Swedish word stomverk, the load-bearing framework of a building - the structure everything else is fixed to. Stomwerk builds that structure for work: the governed routes, records and controls that let teams move quickly without losing the plot.
Is Stomwerk a software company or a consultancy?
A software company. Stomwerk is a product business - you use the software directly. It is not a services or consulting firm, although the products encode a lot of hard-won practice.
How do we get access?
What we build is provisioned per organisation. Write to [email protected] or start a conversation, tell us what you are running, and we will take it from there.
Security and data.
Where your data lives, how it is protected, and the legal shelf behind it.
Where is our data hosted?
In the EU. The applications and database run in Frankfurt, with asset storage in EU-jurisdiction object storage. Stomwerk AB is a Swedish company operating under Swedish law and the GDPR.
Is Stomwerk GDPR compliant?
Yes. Stomwerk is built for the GDPR: EU-resident hosting, a published Data Processing Agreement, a public subprocessor register, and data export and deletion on request. The DPA and register are on the legal shelf.
Will you sign a Data Processing Agreement?
Yes. A standard Data Processing Agreement is published at stomwerk.com/dpa and forms part of the terms. If your organisation needs its own paper, start a conversation.
Who are your subprocessors?
The full list is published and kept current at stomwerk.com/subprocessors, each with its processing location and transfer mechanism. Workspace owners get 30 days notice of changes.
Is our data kept separate from other customers?
Yes. Every organisation is a separate tenant with role-based membership, and access is scoped so people see only what their role and organisation allow.
Do you use our data to train AI models?
No. Your content and data are not used to train AI models. AI inference runs through providers under agreements that prohibit training on your prompts and outputs, and prompts are processed transiently rather than retained for training.
AI and the EU AI Act.
How Stomwerk uses AI - as an assistant, under human control, and switchable off.
How does Stomwerk use AI?
As an assistant, never as the decision-maker. AI drafts and proposes - always grounded in your own approved facts, and always reviewed and approved by a person.
Can we switch the AI off?
Yes. Every AI feature has a per-workspace off switch, and the manual path is always available and identical.
Does the AI make decisions for us?
No. People assess, approve and publish. The AI proposes drafts from your own facts; the judgement stays with your team, and there is a full record of who decided what.
How do you handle the EU AI Act?
We build for the AI Act's transparency expectations: AI assistance is disclosed, human review is built into every flow, and AI can be turned off. Content produced with AI is handled with the Act's transparency obligations in mind.
Support and your rights.
Getting help, and your data rights.
How do we get support?
Email [email protected]. Stomwerk replies within two working days. Provisioned customers have a direct line agreed at onboarding.
How do we export or delete our data?
You can request export or deletion of your data at any time under the GDPR - email [email protected]. The privacy notice sets out your rights and how they are handled.
How do I contact Stomwerk?
Email [email protected], use the contact form, or find Stomwerk on LinkedIn. Stomwerk is based in Stockholm, Sweden, and replies within two working days.
Still have a question?
If your question is not answered here, start a conversation. Stomwerk replies within two working days.