Help centre.
Answers about Stomwerk - its products, plans, and how to use the apps. Ask the help assistant in the corner for a quick answer, browse the popular questions below, or write to us. The assistant only ever talks about Stomwerk.
Ask the assistant.
The Stomwerk help assistant is the amber Help button in the bottom-right of every page. It answers from our own help guides and only discusses Stomwerk, its products, plans, and how to use the apps. If it does not have your answer, it points you to [email protected]. It cannot see your account or take any action - it is there to explain and to guide.
Help for each product.
Each app has its own in-app help centre with step-by-step guides. Open it from inside the app, or start here:
- stomwerk content help - campaigns, on-brand assets, brand knowledge, review and publishing (stomwerk scale).
- Work Permit Intelligence help - permits, isolations, SIMOPS clash control and sign-off (stomwerk projekt).
- Change Intelligence - change governance from notice to assessed, approved change (stomwerk projekt).
- The platform - sign-in, plans and the app launcher for everything in your plan.
Popular questions.
Do I need an invite code to sign up?
No. Signing up is open self-serve. Go to the sign-up page, select Create workspace, and enter your name, work email, and a password of at least 10 characters.
Why can I not use AI features yet?
Every new workspace starts on the free baseline, which has a $0 monthly AI cap, so no AI call can run. Choose a paid plan on the Plans page to unlock AI generation.
Do I buy stomwerk scale and stomwerk projekt separately?
Yes. They are two separate divisions, each with its own plan, tiers and billing. A scale plan does not unlock projekt apps, and the other way round.
What can each team role do?
There are four roles, each building on the last: viewer (read only), editor (create, edit, generate with AI), admin (also manage the team and billing), and owner (also owns the workspace and is the only role that can delete it).
Does Stomwerk use tracking cookies?
No. The marketing site uses Plausible, a cookieless, EU-hosted analytics tool. It sets no tracking cookies and needs no cookie banner. See our privacy policy.
How do I get a copy of my data, or delete it?
You can download your account data as JSON from Settings at any time, and an owner can download a full workspace export. Deletion is available too, and can be blocked in specific cases (for example an active subscription), which the screen explains.
Still stuck?
Write to [email protected] and a person will help, usually within two working days. For a security issue, please see our responsible-disclosure note.